1. Introduction
We take privacy seriously and are committed to handling your personal data, as well as guest communication, with the highest level of security and confidentiality. This Privacy Policy explains how we collect, process, and protect your data, including chat messages between guests and property owners.
2. Data We Collect
We collect and process the following types of personal data:
- Client Data (Property Owners & Managers): Name, email, phone number, and property details.
- Guest Data (Customers of Our Clients): Names, contact details, booking details, and special preferences for their stay.
- Usage Data: Information on how you interact with our website, including IP address, browser type, and pages visited.
- Chat Messages: Communication between guests and property owners via booking platforms (e.g., Airbnb, Booking.com, Agoda), which we manage on behalf of our clients.
3. How We Use Your Data
The collected data is used for:
- Managing Property Rentals: Processing guest bookings, coordinating check-ins, and facilitating smooth property management.
- Communication Management: Handling guest inquiries and messages to ensure professional and timely responses.
- Service Enhancement: Improving user experience based on customer interactions.
4. Chat Data Protection
As part of our service, we manage guest communications.
To ensure data privacy, we:
- Process chat messages solely for managing reservations and guest support.
- Do not share, analyze, or store chat data for any other purposes.
- Use secure, encrypted channels to handle guest communications.
5. Data Security
We implement state-of-the-art security measures, including:
- End-to-end encryption for chat data where applicable.
- Restricted access to sensitive guest communications (only authorized personnel can access messages).
- Regular security audits to detect and prevent vulnerabilities.
6. Data Sharing
We do not share chat messages, personal data, or any guest communications unless:
- It is required to fulfill a booking (e.g., sharing check-in details with a property owner).
- It is legally required (e.g., compliance with law enforcement requests).
7. Your Rights
You have the right to:
- Access your personal data.
- Request corrections, deletions, or restrictions on data processing.
- Object to the processing of your data.
- Request data portability.
To exercise these rights, contact us at PRIVACY@BANGKOK-RENTALS.COM
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page.
9. Contact Information
For any privacy-related inquiries, please contact:
BANGKOK-RENTALS.COM
Soi Rong Mueang 5 • Pathum Wan • Bangkok 10330 • Thailand
Email: PRIVACY@BANGKOK-RENTALS.COM